Valmont Industries, Inc. Customer Service Representative in Valley, Nebraska

28800 Ida St Valley Nebraska 68064-8016

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

Job Summary:

The Customer Service Representative analyzes customer requirements and organizes the Company's efforts to meet them in ways that maximize both customer satisfaction and profit. The basic function includes responsibility for order tracking from point of manufacturing release to delivery, delivery notification and information, and daily communication with external customers, as well as Valmont representatives up and down the organization, including manufacturing, production control, galvanizing, shipping, and traffic.

Essential Functions/Duties:

  • Must be able to analyze customer requirements and communicate them to management

  • Must be able to work with large volumes of data

  • Ability to communicate professionally and tactfully with customers

  • Ability to work in a fast-paced environment and rapidly respond to different situations as required

  • Follow the customer communication timeline

  • Ability to maintain updated customer files, including filing tasks

  • Must be able to use a computer and keyboard

  • Manage multiple priorities and duties throughout each shift

Basic Qualifications (Required):

  • High School diploma and 5+ years of work/educational experience or an Associate’s Degree with 2+ years of relevant experience, or a Bachelor’s Degree

  • Ability to write reports, business correspondence and procedure manuals

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

  • Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer

Additional Qualifications (Required):

  • Excellent customer service skills

  • Detail-oriented organizational skills

  • Ability to maintain customer needs with oversight to customer history

  • Passion and integrity who has the drive to excel and deliver exceptional results

Preferred Qualifications (Optional):

  • Bachelor's Degree in related field

  • Proficient in IFS knowledge / usage

  • Ability to read and understand prints

  • Lean training or knowledge of basic lean concepts used in problem solving

  • Bilingual skills - English and Spanish

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment, call (402) 963-1115 or email EEOCompliance@Valmont.com.

Valmont Industries is a leading producer and distributor of products for the infrastructure and agriculture markets.

Valmont Industries began in 1946 when our founder, Robert B. Daugherty combined his $5,000 savings and wholehearted belief that business could and should be done better. Since that modest start more than half a century ago, our company has grown to be an international leader in engineered products and services for infrastructure and water-conserving irrigation equipment for agriculture.

From the lighting and traffic structures that guide your way, to communication towers and utility structures that power your home and business, to irrigation equipment that waters the croplands on which your food is grown, Valmont products improve lives worldwide.

Valmont Industries operates in five primary business segments: Engineered Support Structures, Utility Support Structures, Coatings, Energy and Mining, and Irrigation. Valmont (VMI) is publicly traded on the NYSE.

We focus on two global markets: infrastructure and agriculture. Valmont Industries is present in 23 developed and developing countries, offering 27 brands from more than 80 facilities. International sales represent a significant portion of our revenues.

Valmont’s employees are passionate about the products we make. Along with our customers, they are the cornerstone of our success. We pride ourselves on being people of integrity who excel at delivering optimal results. We pursue opportunities for growth by taking our products and processes to new markets, introducing new products to regions where we have a presence, and continually improving our services to ensure that Valmont solutions are second-to-none.