Valmont Industries, Inc. Customer Service Coordinator in Plymouth, Indiana
1545 Pidco Drive Plymouth Indiana 46563-1354
Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.
A Brief Summary of This Position:
The Customer Service Coordinator is an individual contributor role responsible for supporting the Customer Administration group that deal directly with our customers and representatives. The position will be responsible for order entry, order tracking, proposals and project scheduling of all engineering and material orders generated by reanalysis requests. Additional responsibilities include processing engineering books and sealed drawings for tower orders and general filing and E-filing support for the Project Administrators. This position may also provide backup phone coverage, redirecting random phone calls, and overall clerical support.
This position is responsible for administrative support for the Customer Administration group, including sales and engineering, including answering phones, preparing correspondence, mailing reports and accurate filing of project documents. Additionally, this position:
Communicate with customer, create accurate sales orders for documentation/reanalysis requests
Compile required information for structural analysis
Quote, prepare and create bills of material with the confines of internal engineering standards for tower extensions and small component orders
Process engineering documentation requests to include: printing permit drawings for engineering certification and engineering books for tower shipments
Process documentation orders including printing section and component drawings
Monitor outside systems and tower sales inbox for POs and distribute to Project Administrators
Set up and close reanalysis orders
Maintain reanalysis and engineering files
Assist with maintenance and tracking of Engineering licenses
Participate in activities to continually improve reanalysis processes
Incumbent is responsible for the quality of his/her output
Consult management immediately if you are being asked to perform work for which you are not trained and/or are not comfortable doing because of potential safety or risk implications
Support the company’s safety and ergonomic initiatives by participating in safety and stretching programs and other related activities
Perform other duties as assigned to enhance the customer experience.
Other Important Details about the Role:
The incumbent is responsible for special projects as requested. A continual awareness of job requirements and office environment is helpful. Being knowledgeable in all Valmont policies can only help the incumbent with their job duties. The incumbent is frequently called on to sort and prioritize current job requirements and is expected to do so properly without continuous supervision. An ability to prioritize multiple priorities in a fast-paced environment is required.
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
High School diploma and 2+ years of work/educational experience
Defines problems, collects data, establishes facts, draws valid conclusions using independent judgment, discretion, and initiative in performing job duties
Strong verbal and written communication skills
Ability to prioritize workload and keep an organized work area
Ability to work in a fast paced environment subject to specific deadlines which must be met with accuracy and attention to detail
Ability to work in and be an integral part of a team environment with many different individuals and multiple priorities
Acceptable prior performance and attendance record
Ability to work with numbers and perform basic arithmetic calculations accurately
Highly Qualified Candidates Will Also Possess These Qualifications:
Experience in a customer service or sales or telemarketing position
Experience in a manufacturing/technical environment
Working knowledge of steel fabrication processes, wireless communication parts, accessories and towers
In-depth knowledge of document control and filing systems
Working Environment and Physical Efforts:
Work is typically performed in an office setting. The incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings. Environment is fast paced and demanding most of the time. No travel requirements for this position. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. The employee must occasionally lift and/or move up to 15 pounds in working with large files, binders, and computer equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment, call (402) 963-1115 or email EEOCompliance@Valmont.com.
Valmont Industries is a leading producer and distributor of products for the infrastructure and agriculture markets.
Valmont Industries began in 1946 when our founder, Robert B. Daugherty combined his $5,000 savings and wholehearted belief that business could and should be done better. Since that modest start more than half a century ago, our company has grown to be an international leader in engineered products and services for infrastructure and water-conserving irrigation equipment for agriculture.
From the lighting and traffic structures that guide your way, to communication towers and utility structures that power your home and business, to irrigation equipment that waters the croplands on which your food is grown, Valmont products improve lives worldwide.
Valmont Industries operates in five primary business segments: Engineered Support Structures, Utility Support Structures, Coatings, Energy and Mining, and Irrigation. Valmont (VMI) is publicly traded on the NYSE.
We focus on two global markets: infrastructure and agriculture. Valmont Industries is present in 23 developed and developing countries, offering 27 brands from more than 80 facilities. International sales represent a significant portion of our revenues.
Valmont’s employees are passionate about the products we make. Along with our customers, they are the cornerstone of our success. We pride ourselves on being people of integrity who excel at delivering optimal results. We pursue opportunities for growth by taking our products and processes to new markets, introducing new products to regions where we have a presence, and continually improving our services to ensure that Valmont solutions are second-to-none.