Valmont Industries, Inc. Field Service Technician - Northwest in Pasco, Washington
1114 N. Oregon Ave Pasco Washington 99301
Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.
A Brief Summary of This Position:
The Field Service Technician is responsible for supporting dealers/customers in regards to questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues.
The Field Service Technician will be based in Pasco, WA and work closely with the Technical Territory Managers and Directors of Technical Sales to resolve any dealer and grower satisfaction issues.
Supports the development and implementation of new product rollout plans that the Service groups will need for training
Answer dealer/customer questions regarding installation, troubleshooting and website navigation
Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
Program modems and keep and maintain database of devices
Create return merchandise authorization (RMA)s and document warranty claims
Assist customers inquiries about products and services during high call volume
Prepares product and/or service reports by collecting and analyzing call data
In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
In Field Dealer/Grower visits as necessary
Provides tech training to dealers, Valley Territory Managers, and Tech Sales Staff
This position reports into International Director of Technical Sales, and works under the guidance of the Field Service Engineers
This role requires up to (50%) travel, including overnight stays
Other Important Details about the Role:
Must have the ability and personality to calmly deal with and de-escalate tense situations in the field and on the phone
Effectively communicate technical solutions, ideas, and questions
Must be flexible for overnight travel on short notice. Mostly domestic, and sometimes international
Must see things through to completion
Be a self-starter and able to work without immediate supervision
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
The ability to solve problems and make decisions effectively
Valid U.S. driver’s license, passport and ability to travel
A strong working knowledge of Microsoft office suite, and software systems in general
Passion and integrity with the drive to excel and deliver exceptional results
Highly Qualified Candidates Will Also Possess These Qualifications:
Bachelor’s degree with 3+ years relevant experience
Previous experience in Ag Irrigation service
Previous experience in Precision Ag Industry
Working Environment and Physical Efforts:
Work is typically performed in an office and field setting; however, the incumbent needs to be able to move about the office, production area, shipping warehouse, dealerships, and international site facilities as assigned. The incumbent has to be able to support Sales, Marketing, Service, Engineering and Operations. This support includes visits to both indoor and outdoor locations during all seasons of the year. The Technical Sales Manager must be willing and able to travel both locally and to the field approximately up to 75% of the year and, in uncommon instances, at short notice. The work environment can be fast-paced and demanding especially during peak sales seasons. Although some of the administrative tasks are repetitive and may seem mundane, the job has new challenges every day.
Most of the tasks are sedentary tasks. Employee is regularly required to reach with hands and arms. The incumbent is occasionally required to move around, use hands to type, handle, feel, grasp, balance, stoop, kneel, crouch, talk, hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. It is rare that an employee would have to climb up to an elevated height such as from a ladder, but the incumbent does have to have the ability to climb stairs as some areas of the plant and dealer’s offices can only be accessed by climbing a flight of stairs. There are trips to grower’s fields and the employee needs to have the ability to move about the crop area. The employee needs to be able to get him/herself to and from different sites using a vehicle or an airplane.
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.
Valmont Industries, Inc. is a leading producer and distributor of products and services for the infrastructure and agricultural markets.
Valmont began in 1946 when founder, Robert B. Daugherty, combined his $5,000 savings with a wholehearted belief that business could and should be done better. From those modest beginnings, the company grew into a global leader of engineered products and services for infrastructure, and water-conserving irrigation equipment and solutions for agriculture.
From lighting and traffic structures to guide the way, to communication towers that keep people connected, to utility structures that power homes and businesses, to irrigation equipment and technology that helps grow the world’s food, we are committed to Conserving Resources. Improving Life ® .
Four primary business segments comprise Valmont: Engineered Support Structures; Coatings; Irrigation and Utility Support Structures. We manufacture products in over 80 different facilities spread across 6 continents and do business in over 22 different countries. Valmont is publicly traded on the NYSE under the symbol (VMI).
We are passionate about our products. We pride ourselves on being people of integrity who excel at delivering results. We pursue opportunities for growth by taking products and processes to new markets, developing new products for existing markets, and continually improving across the company to ensure that Valmont solutions are always the global industry leader.