Job Information
Valmont Industries, Inc. Customer Success Support Representative in Huron, South Dakota
500 2nd Street Huron South Dakota 57350
Why Valmont
We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.
DESCRIPTION
Prospera is hiring a talented Customer Success Support Representative.
As a Customer Success Support Representative, you will be responsible for the support of the technology product portfolio for existing high profile customers and dealers. Responsible for dealer facing customer technical support, primarily over the phone and through Live Chat to achieve the goal of superior customer service.
This position requires excellent listening skills, a calm demeanor, technical knowledge of electrical and electronic circuitry, and a willingness to work technical issues through to resolution. Includes answering questions regarding equipment installation, service, troubleshooting, website, and App navigation. Additional duties include providing an excellent customer service experience through attention to detail, effective communication, call response time and resolution.
REQUIREMENTS
3+ Years of relative experience
Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
Effectively communicate technical solutions, ideas, and questions
Ability to work in a team environment to balance high call volume and multiple priorities while providing superior customer service to our preferred customers
The ability to clearly communicate technical information to colleagues and customers
Ability to provide excellent customer service while solving technical problems
Nice to have:
Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation or other field related to irrigated production agriculture is preferred
Ability to read, write and speak in both Spanish and English
Precision agriculture experience
Understanding of various crops and farming practices
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets — agriculture and infrastructure — and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
- That’s the value we add.