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Valmont Industries, Inc. Inside Sales Manager in Carrollton, Texas

2045 Westgate Dr Carrollton Texas 75006-6478

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

A Brief Summary of This Position:

The Inside Sales/Customer Service Manager is responsible for interfacing with various internal and external customers, providing leadership and guidance to project administrators and training in our order processing and order management systems. The position has multiple responsibilities including:

  • Customer service leader and face of the organization locally

  • Management of Component Sales Representative team

  • Provide recruiting, performance evaluations and retention activities

  • Results reporting and management - KPIs

  • Partnership with other leaders including Operations, Engineering, Sales, Accounting, etc.

  • Improving the customer experience

  • Quote accuracy and timeliness

  • Order management and input

  • Delivery tracking and customer communications

  • Determines quality issues and resolution

  • Leads the overall customer service training initiatives for Site Pro 1

  • Key contributor to identifying and improving tools for customer service

  • Evaluating customer expectations and company deliverables

  • Keeping necessary training material current

Essential Functions:

  • This position reports to the Assistant General Manager, Site Pro 1 and has approximately fifteen direct reports

  • This role requires that the incumbent is knowledgeable of and/or capable of learning all products offered in the Site Pro 1 group

  • Ability to deliver resolutions in a prompt, positive & professional manner resolving any escalated issues

Other Important Details about the Role:

  • Demonstrates the Valmont core values in their leadership style: Passion, Integrity, Continuous Improvement and Deliver Results

  • Drive continuous improvement in customer communication with a goal of eliminating customer surprises

  • Understand Customer Quality and Delivery expectations in addition to contracted requirements of orders through discussions/documentation with Commercial team(s)

  • Coordinate multi-site projects and, where appropriate, act as point of contact for customers on projects produced across multiple sites

  • Ensure unified communication to customer

  • Assist Commercial team in development of customer serving tools

  • Review all customer conflicts and work with appropriate teams to offer an effective solution when necessary

  • Manage multiple projects through all phases of the process

  • Recommend and Implement any solutions that will offer retention of current customers and acquisition of new ones

  • Lead, train and motivate Customer Service Teams by assuring that they have the necessary tools they need to provide excellent customer service

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

  • Preferred Bachelor’s with 6+ years relevant experience or Associate’s Degree with 8+ years relevant experience or 10+ years of relevant experience

  • Proficiency with MS Office and ERP System

  • Excellent communication skills

  • Ability to remain courteous when dealing with negative situations

  • Ability to assist in hiring, training & retaining employees in the component sales department

  • Ability to evaluate and monitor employee work performance.

  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

  • Skill in producing reports, presentations and letters as required

  • Ability to use considerable judgment to work independently towards team and organizational goals

  • Ability to communicate effectively both verbally and in writing

Highly Qualified Candidates Will Also Possess These Qualifications:

  • Bachelor’s degree with an emphasis in Marketing, Business, or Project Management

  • Knowledge of product line and production process

  • Knowledge of Lean Methodologies and ability to apply Lean techniques to problem solving

  • Knowledge of specifications, commercial contracts, terms and conditions

Working Environment and Physical Efforts:

Work is typically performed in an office setting. The incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings. Environment is fast paced and demanding most of the time. Travel will be required in support of the duties. While visiting the manufacturing areas of the plant, use of PPE (Personal Protective Equipment) is required at all times. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. The employee must occasionally lift and/or move up to 15 pounds in working with large files, binders, and computer equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.

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